Our Returns & Refunds Policy
The Playtherapy Shop wants you to be delighted every time
you shop with us. Occasionally though, we know you may want
to return items, so below is our returns policy.
If you change your mind about any items you have ordered,
please notify us within 2 days of receipt. Refunds will
only be made if there is an acceptable reason. Post and
packing will not be refunded. Return postage to be paid
by yourself. (Refunds, if reason is agreed, will be paid
within 30 days of receiving a return). We only accept the
return of items if they are returned in their original condition,
seals intact, including any relevant packaging, booklets
and/or warranty card. If you return goods, as detailed,
they must be received within 14 days of purchase. 15% handling
charge will be deducted from each refund.
You can always return items if they are defective for a
To return an item:
Please enclose a note giving the reason for the return,
and send the package to the address below.
Play Therapy Shop
The Coach House
For your protection, we recommend that you use a recorded-delivery
This returns policy does not affect your statutory rights.
Please note: We will send you an e-mail to let you know
when we have processed your return.