Our Returns & Refunds Policy

The Playtherapy Shop wants you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

If you change your mind about any items you have ordered, please notify us within 2 days of receipt. Refunds will only be made if there is an acceptable reason. Post and packing will not be refunded. Return postage to be paid by yourself. (Refunds, if reason is agreed, will be paid within 30 days of receiving a return). We only accept the return of items if they are returned in their original condition, seals intact, including any relevant packaging, booklets and/or warranty card. If you return goods, as detailed, they must be received within 14 days of purchase. 15% handling charge will be deducted from each refund.

Defective Items

You can always return items if they are defective for a replacement.

To return an item:

Please enclose a note giving the reason for the return, and send the package to the address below.

Play Therapy Shop
Fern Hill Centre
Fairwarp
Uckfield
East Sussex
TN22 3BU
England

For your protection, we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Please note: We will send you an e-mail to let you know when we have processed your return.